Confidentiality Policy

At The Thoughtful Listener, your privacy is our priority. We are committed to creating a safe, respectful, and judgment-free space where you can speak freely. The content of your conversations with us is kept strictly confidential, with only a few important exceptions outlined below.

What We Keep Private

Any information you share during your active listening sessions — whether written, verbal, or digital — will not be shared, sold, or disclosed to anyone outside of The Thoughtful Listener without your explicit consent.

This includes:

• Personal stories and experiences

• Names, contact details, or identifying information

• Emotional expressions or sensitive disclosures

How We Protect Your Privacy

We use secure and encrypted digital platforms for all virtual sessions and communications. Access to client information is limited exclusively to authorized personnel at The Thoughtful Listener.

Exceptions to Confidentiality

There are a few situations where we are legally or ethically obligated to break confidentiality:

1. Harm to Self or Others:
   If you express a serious intent to harm yourself or someone else, we may need to share information with appropriate authorities or emergency contacts to protect safety.

2. Child or Elder Abuse:
   If you disclose current abuse or neglect of a child, elderly person, or vulnerable adult, we are mandated by law (as a Massachusetts-based business) to report it to the proper authorities.

3. Court Order or Legal Requirement:
   If a court orders us to provide information, we may be required to comply with that legal directive.

We will always make an effort, when possible, to inform you if we must breach confidentiality.

Disclaimer

The Thoughtful Listener provides non-clinical, emotional support through active listening. We are not licensed therapists, counselors, or medical professionals, and our sessions do not constitute therapy, medical advice, or crisis intervention.

If you are experiencing a mental health emergency, please contact 911, 988 Suicide and Crisis Lifeline, or your local emergency services immediately.

Global Availability

While we are based in Massachusetts, our services are available worldwide. By engaging with our services, you agree to abide by the terms of this confidentiality agreement, and understand that any legal matters arising will be governed by the laws of the Commonwealth of Massachusetts.

By participating in a session with The Thoughtful Listener, you acknowledge that you have read, understood, and agree to this Confidentiality Agreement.

If you have any questions or concerns, feel free to contact us at hello@thethoughtfullistener.

The Thoughtful Listener 2025